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Cookies Policy

The ALISS website, like many others, uses small files called cookies to help customise your experience.

1. What are Cookies?

‘Cookies’ are small text files that are stored by the browser (e.g., Internet Explorer or Safari, Google Chrome) on your computer or mobile phone. They allow websites to store such things as user preferences. You can think of cookies as providing a “memory” for the website, enabling it to recognise a user and respond appropriately.

aliss.org uses the following cookies:

Category: Necessary (4)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Cookie name: ARRAffinity 

  • Provider: aliss.org 
  • Type: HTTP 
  • Expiry: Session
  • First found URL: is https://www.aliss.org/
  • Cookie purpose description: Used to distribute traffic to the website on several servers in order to optimise response times.
  • Initiator: Webserver
  • Source: aliss.org
  • Data is sent to: United Kingdom (adequate)
  • Adequate country under GDPR (EU)

Cookie name: ARRAffinity 

  • Provider: api.aliss.org
  • Type: HTTP 
  • Expiry: Session
  • First found URL: https://www.aliss.org /services
  • Cookie purpose description: Used to distribute traffic to the website on several servers in order to optimise response times.
  • Initiator: Script tag, page source line number 3774
  • Source: https://www.aliss.org/ALISS.THEME/dist/js/site.js
  • Data is sent to: United Kingdom (adequate)
  • Adequate country under GDPR (EU)

Cookie name: ARRAffinitySameSite 

  • Provider: aliss.org 
  • Type: HTTP 
  • Expiry: Session
  • First found URL: https://www.aliss.org/
  • Cookie purpose description: Used to distribute traffic to the website on several servers to optimes response times.
  • Initiator: Webserver
  • Source: aliss.org
  • Data is sent to: United Kingdom (adequate)
  • Adequate country under GDPR (EU)

Cookie name: ARRAffinitySameSite 

  • Provider: api.aliss.org
  • Type: HTTP 
  • Expiry: Session
  • First found URL: https://www.aliss.org/services
  • Cookie purpose description: Used to distribute traffic to the website on several servers in order to optimise response times.
  • Initiator: Script tag, page source line number 3774
  • Source: https://www.aliss.org/ALISS.THEME/dist/js/site.js
  • Data is sent to: United Kingdom (adequate)
  • Adequate country under GDPR (EU)

Category: Unclassified (2)

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

Cookie name: orgSearchUrl 

  • Provider: aliss.org 
  • Type: HTTP 
  • Expiry: 1 year
  • First found URL: https://www.aliss.org/add-an-organisation
  • Cookie purpose description: Unclassified
  • Initiator: Web server
  • Source: aliss.org
  • Data is sent to: United Kingdom (adequate)
  • The adequate country under GDPR (EU)
  • Blocked until accepted by user: No

Cookie name: serviceSearchUrl 

  • Provider: aliss.org 
  • Type: HTTP 
  • Expiry: 1 year
  • First found URL: https://www.aliss.org/services
  • Cookie purpose description: Unclassified
  • Initiator: Web server
  • Source: aliss.org
  • Data is sent to: United Kingdom (adequate)
  • The adequate country under GDPR (EU)
  • Blocked until accepted by user: No

Cookie name: claimsDisclaimerStatus

Unique to aliss.org and admin.aliss.org

The cookie will persist for 6 months after clicking the "Dismiss" button.

Cookie name =  deprioritisedDataDisclaimer

Unique to aliss.org

The cookie will persist for 6 months after clicking the "Dismiss" button.

 

2. ReachDeck Accessibility Toolbar

This website uses ReachDeck, an accessibility and reading support add-on that helps you to read the content.

To learn more about ReachDeck, visit www.texthelp.com

ReachDeck stores some data in the local storage in your browser, to enable the add-on to work correctly and remember your preferences. Examples of preferences include colour choices, translation language choices, or screen mask configuration.

Look at the ReachDeck user settings panel to see all the different types of information.

ReachDeck also stores the toolbar state. This ensures that when you enable an icon, it will remain enabled when you return to the website or navigate to another page.

ReachDeck does not transmit any of this information to Texthelp servers.

ReachDeck also continues to use anonymised Google Analytics to collect general usage statistics to help us improve ReachDeck in future releases. This usage is considered to be a Tracking Cookie under EU Cookie Law, and it is important that users are able to opt out of this.

IP Anonymisation is used to ensure that both Google and Texthelp cannot identify individual users. ReachDeck does not log any personally identifiable information in the analytics.

3. Hotjar

The ALISS website uses Hotjar in order to better understand our users’ needs and to optimise this service and experience.

Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.

Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display on the website. Hotjar stores this information on our behalf in a pseudonymized user profile.

Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘About Hotjar’ section of Hotjar’s support site.

4. ALISS Analytics

The ALISS website has analytic features to help people better understand what services and organisations are in their area.

ALISS can display and organise this information by utilising cookies and pulling data from Acquia (formerly Monsido).

The ALISS website uses Acquia to monitor and improve its accessibility, content quality, branding, SEO, and data privacy.

You can find a list of all types of cookies used on ALISS (app.acquia.com) on the Acquia website.

Our development team, Tactuum, stores the analytic information pulled from Acquia. The information stored cannot be used to identify individuals. IP addresses and actions by account holders logged in to the ALISS website are not stored.

5. How do I turn cookies off?

It is usually possible to stop your browser from accepting cookies or to stop it from accepting cookies from a particular website, however, this will restrict the operation of the ALISS website on your device. For example, we cannot remember your text size preference without the use of a cookie to store it in. 

All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful, otherwise, you should use the ‘Help’ option in your browser for more details.

For further legal information about privacy issues, you may find these links useful:

If you would like to contact us about cookies, please email us at hello@aliss.org

 

Last reviewed: October 2024

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Copyright 2024 Health and Social Care Alliance Scotland (the ALLIANCE). Licensed under a Creative Commons Licence (Attribution 4.0 International (CC BY 4.0).